Terms & Conditions

 


Terms of use

We, the company with the corporate name “AEGEAN STORES P.C.” and the distinctive title “www.apoella.com” with registered seat in Athens at 3 Kosma Aitolou & 2 Artemidos Street, Postal Code 15125, with Commercial Registry (GEMI) Number: 129830801000, Tax Identification Number: 997240239/ Tax Office: Amarousiou, phone number +30 210 682446 and email eshop@apoella.com, (“We” or the “Apoella”) welcome you to our website apoella.com (the “Website”)

The Website constitutes the e-shop “www.apoella.com’’, which belongs to our Company. We are engaged in the retail commerce of beachwear clothes and accessories (the “Products’’).

Our Website is currently operated by Shopify Inc. (hereinafter “Shopify”), which provides us with an online e-commerce platform that allows us to sell our products and services to you. Apoella undertakes responsibility for the actions and/or omissions that have taken effect by Apoella. The operation of the Website is governed by Shopify’s terms and conditions, to which reference has to be made before accessing/ using the website.

These Terms set out the terms and conditions that apply when you, as a customer, are interested in /and or purchase merchandise from Apoella.

By browsing, entering, and/or using the Website and the services provided therein, you fully and unconditionally accept the present terms (hereinafter the “Terms”). We reserve the right to modify and update the Terms any time this is deemed necessary or required by law. Any changes in the Terms will be uploaded on the Website for your information. We, therefore, advise you to read the Terms carefully and to check our Website regularly for possible changes and if you do not agree with such changes, you are advised to not use the services therein provided. Following the changes aforementioned, any use of the Website shall be deemed as acceptance of the Terms, as these will have been modified.

  1. General Terms

 

UPON ACCEPTANCE OF THE PRESENT TERMS, AS DESCRIBED ABOVE, YOU EXPLICITLY AND UNCONDITIONALLY STATE THAT YOU HAVE THE LEGAL AGE WHICH ALLOWS YOU TO BE BOUND BY THE PRESENT TERMS CONCERNING THE PURCHASE OF A PRODUCT THROUGH THE WEBSITE.

The present Terms constitute terms and conditions under which the Company provides the users or the visitors with its products and services through the Apoella e-shop. The website contains all necessary information regarding the main characteristics of the Products, to the necessary extent, the total price of the Products, as well as the payment and delivery of them.

We make every reasonable effort so that to the extent possible, the content and the information appearing each time on the Website are, accurate and true. However, we do not provide any representation, approval, or guarantee, explicit or implied, on the accuracy, completeness, correctness, update, or no breach of the content of the Website, for any use, application, or purpose, and specifically with regards to the information transmitted through intermediary servers, as well as, to those that either commence from the service provider, or have been chosen or modified by it, or have as a recipient a person chosen by the provider. In all such cases, the Company reserves the right to correct any mistakes or modify or update the Website at any time.

We have tried to depict, to the best possible extent, the shapes, and colors of the Products. However, we cannot guarantee how these depictions will appear on your computer screen. Additionally, the photographic depiction of the handmade Products and of their special characteristics (such as indicatively the colors, the shape, and/or the material from which they are made), may slightly vary from reality. Therefore, by placing an order you explicitly and unconditionally accept that after the creation of any Product, ordered by you, any characteristic of it, may slightly vary, from the final product delivered to you.

Any Product sales are valid until our stock runs out. 

  1. Registration

As long as you wish to, you can register and create an “account” on the Website, by filling out the relevant electronic registration form therein stated. Upon completion and submission of this form, you explicitly and unconditionally accept the present Terms in their entirety, as well as the fact that all the transactions carried out with the Company will be subject to these Terms.

We reserve the right to dismiss any registration or/and to deactivate the account of a registered user, at any time in case we consider this necessary for any reason.

The registration is strictly forbidden to users under 18 years old without the prior consent of their custodians or to any user whose right has been suspended or deprived by the system of the Company for any reason.

Every registered user cannot have more than one active account on the Website. Additionally, it is forbidden for registered users to sell, exchange, or in any other way transfer their account to third persons.

  1. Order-Sale

Once you complete and send the relevant order form stated on our Website, according to the present Terms, we will send you a message to the e-mail address you will have registered, where we will confirm that we have received the particular order and we will send you the order number mentioning the order date, that message serving as proof of the order. The sale contract between us will be deemed as concluded once you receive our confirmation e-mail. The order is binding only if it has been accepted by the Company and the relevant confirmation e-mail has been sent to you.

In case the product is out of stock, the Company will contact you and will either offer another similar product or cancel the order by returning the entire sum of money you paid for the purchase of the Product and the delivery expenses via a debit or credit card.

In case you place an order that includes more than one Product, we will process the order according to your instructions, namely either all in one or by several deliveries.

While your order is still pending and you processing it, you will be able to cancel your order or change the information you submitted electronically. Once you finally submit your order, you will not be able to modify it. Change or cancellation of any order is accepted only as long as the order email confirmation has not been sent yet by the Company.

You will have access to your order information after its completion by going to the section “My Account” and “My Orders”.

When submitting the order form, in case it is explicitly stated that the completion of your order requires the payment of the total price of the chosen Products first, then you explicitly and unconditionally acknowledge and accept that by completing your order you are obliged to pay for the selected Products.

  1. Billing

Upon the final submission of your order, you explicitly and unconditionally state and accept that you have been informed of the total price of the Products chosen by you, as the such price appears on the Website, and of any other kind of tax or added costs for sending, delivering or mailing and of any other expenditure as well as of the fact that when such added costs reasonably cannot be calculated beforehand, it is possible nonetheless that such added costs may be requested. The latter case mainly concerns orders with delivery addresses outside the European Union, whereupon the final submission of your order, in advance you accept that import customs and taxes from the local customs authorities may be imposed, the amount of which cannot be calculated beforehand, and you will bear the such cost. For more information, you may contact the respective competent local tax authority.

The prices of the Products are displayed on the Website and are valid until the Company changes them. The Company has the right to change and correct at any time any information regarding the Products, the prices, and other information published on the Website. Any change in the Terms and prices will not apply to orders already paid by you and accepted by the Company.

The sale prices are set at Euro and include the applicable VAT.

The delivery charges may change at any time.

  1. Payment

For the purchase of Products through the Website, the Company accepts the following payment methods:

  • payment by credit/debit card. Accepted cards are Visa, Mastercard, Μaestro, and PayPal.

Your credit/debit card will be debited following control and verification of the details and the validity of the card. The amount to be debited shall be available and will be withheld upon confirmation of your order by the Company.

Apart from the price of the Product ordered, you will be charged the respective expenses of the delivery of the Product through a courier company, as described in term 7 hereinafter, as well as any additional charge for example when the user/visitor chooses the delivery of the Product ordered, in a gift package. You will be asked to grant your previous consent for any such added charge every time you submit your order. For completing your purchase through the Website, you must follow the instructions you will find therein. On the order form, you will be asked to fill out the number and the expiration date of your debit/credit card. As a beneficiary of your debit/credit card, you are solely responsible for the accuracy and proper filling in of this information.

 

The receipt for retail sale will be sent to you along with the Product ordered and in case that upon the submission of your order, you have chosen the sending the Product ordered in a gift package, the receipt will be sent to you via email before the delivery of the Product. In the meantime, should you wish to check your account, we kindly ask you to visit the Website and check the sections “My Account” and “My Orders”.

  1. Security of Payments/Transactions

For safety reasons, our Company does not save the details of any debit/credit card for future use and therefore you will have to re-enter the card details every time you make a new purchase. Upon filling in the details of your debit/credit card as requested by the Terms of the Website, you explicitly and unconditionally state that you have the legal right to use this debit/credit card.

The Company bears no liability in case of unlawful use of debit/credit cards.

Upon providing the details of your debit/credit card, you explicitly and unconditionally state that you agree with charging your card with the total amount of the purchase you make on the Website, including every possible added cost. In case the transaction with your debit/credit card is rejected by the issuing bank or the network of the debit/credit card for any reason (indicatively for exceeding the credit limit or suspicion of fraud), then the purchase will not be completed. In such case, instead of the usual email for confirming your order, you will receive an email from the Company stating that the transaction was not completed successfully due to reasons relevant to the methods of payment.

  1. Product Delivery

The company ships products within the Greek territory, as well as throughout Europe and USA. When submitting your order, please make sure that the shipping address you enter is correct. The estimated delivery date of the product ordered, as well as the relevant tracking number of the order will appear in the email confirming your order. It is clarified that the estimated delivery date shall be used only as a guide and under no circumstances shall be considered a guarantee for the delivery date of the order.

We aim at sending for delivery all orders we receive within the working day following their final submission, provided that the latter is completed by 2 pm. In case an order is submitted after 2 pm, on the weekend, or a national holiday, it will be processed by our company the very next working day. Working days do not include Saturdays, Sundays, or national holidays.

The delivery of the products ordered to an EU country will take place no later than 30 calendar days from the conclusion of the sale agreement.

Orders are delivered to the shipping address declared between 9 am and 5 pm (Athens time).

The delivery of the Products ordered is carried out by cooperating courier companies to which the Company forwards your information that is required for the delivery and the execution of the order, such as your first and last name, shipping address, and contact phone number.

As long as the Company undertakes the shipment of the products ordered, you explicitly and unconditionally acknowledge and accept that, you bear the risk of their loss or damage when you or a third party, other than the courier, obtain physical possession of the Products. However, without prejudice to any rights you may have against the courier, you bear the risk upon delivery to the courier if the latter has been mandated by you to transport the products and this option was not offered by the Company.

The delivery of your purchase may be delayed, without any responsibility of the Company, indicatively for following the reasons:

  1. Due to extreme weather conditions or strikes or international customs issues or other incidents of force majeure. In such case, the Company will contact you by phone or e-mail to confirm if you still wish to have your order delivered after the termination of such circumstances or if you wish to cancel your order where, in such a case, the Company will refund the amount you paid for the purchase of the Product as well as any shipping costs.
  2. In case it is impossible to contact you by phone or via e-mail (if, for example, there is a problem with the order, either regarding the Product or its payment) because e.g. the information you entered in the order form is not correct.

Delivery of the products will take place once the person found at the address declared by you signs the receipt of your order. For this reason, please make sure that someone is available to pick up your order and sign it.

If there is no one available to pick up and sign the receipt of the order at the shipping address provided by you, the cooperating courier company with a relevant message in your mobile phone or landline, will inform you that it was not possible to deliver your order due to your absence as well as where and how you will be able to receive your order. In case it is not possible to contact you regarding the place and time of delivery of the product ordered, the latter will remain at the store of the cooperating courier company for ten (10) days, while at the same time, a relevant informative message will be sent to you by mobile phone. In such cases, you bear the risk of damage or loss of the products. In case you do not receive your order within ten (10) days from the store of the cooperating company, the ordered Product will be sent back to the Company and will no longer be available for delivery.

  1.  Returns & Exchanges

Exchanges (Free of Charge)

  • Exchanges are completely free within 14 calendar days of delivery.
  • For exchanges:
    - You will not be charged the €5 return fee.
    - You will not pay any shipping costs to send items back.
  • To request an exchange:
    1. Follow the same steps as a return (see “How to Return” below).
    2. Email us at eshop@apoella.com with the item(s) you wish to receive in exchange so we can place them on hold for you.

 

Returns (Refunds)

We include a return label in every package for your convenience. If you choose to return your item, two costs will be deducted from your refund:
1. A €5 return handling fee.
2. The return label fee, depending on your location:
- Greece: €3
- Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Vatican City, Austria: €20
- United Kingdom, Canada, Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Türkiye: €45
- United States of America: €65


Refunds are available only for online purchases.


How to Return

  1. Visit www.apoella.com and log in to your account.
    - Guest checkout? Sign up with the same email used for your order.
  2. Locate your order and click the Return button.
  3. Pack your item securely in its original packaging, including all labels, tags, documents, and accessories.
  4. Attach the provided return label.
    - Greece: Returns must be made through ACS Courier.
    - International orders: You can either:
        - Drop off your parcel at the nearest DHL store, or
        - Arrange a DHL pickup online using the provided label.
  5. Once we receive and inspect your return, we will issue your refund to the original payment method within 2-5 calendar days, minus the two fees listed above.

Return Conditions


We can only accept returns that meet the following conditions:

  • Items must be unused, unworn, unwashed, and unaltered.
  • All original packaging, tags, authenticity cards, and dust bags must be included.
  • Shoes must be returned in their original, undamaged box, with soles unmarked.
  • Swimwear must be tried on over underwear and returned with the protective strip intact.

If items show signs of wear, damage, missing tags, or missing packaging, we may reduce your refund or decline the return. In such cases, we can send the item back to you at your expense.

 

Faulty Items

  • Items are considered faulty if they are not as described or of satisfactory quality.
    - If the fault is our responsibility, we will cover the return shipping (if sent via ACS Courier).

 

Late Returns

Returns must be shipped within 14 calendar days of delivery. Items received after this period will only be accepted at our discretion.

Additional Notes

  • Colors: We try to display product colors as accurately as possible, but variations may occur depending on your screen.
  • Repeat Returns: Excessive returns may lead to account restrictions or refused orders at our discretion.

 

  1. Intellectual Property Rights

The content of the Website, including trademarks, logos, texts, graphics, images, photos, and software, constitute the copyright of the Company and is protected by the relevant applicable Greek and International legal provisions. Furthermore, the design and presentation of the Website, and its options also constitute creative work belonging to the copyright of the Company.

Any copying, analog/digital recording, and/or mechanical reproduction, distribution, transfer, downloading, manufacturing, sale, derived work creation, or misleading of the public regarding the original provider of the content of the Website is prohibited.

Any reproduction, republication, upload, announcement, dissemination, or transmission, or any other use of content by any way or means for commercial or other purposes is allowed only after prior written authorization of the Company or any other lawful proprietor of the aforementioned intellectual property rights. The appearance of the content on the Website shall not be considered as license transfer or assignment or right of use by any means of any of the data aforementioned.

The corporate name or/and the Website title or/and any of its logos are not allowed to be used by any third party and for any reason without precise, prior written authorization by the Company.

  1. Limitation of Liability

The Company is not liable and is not subject to any liability for indemnification for any defect or damage arising from the cancellation of orders.

We do not guarantee the availability of products displayed on the Website but we inform the user, according to our records, if it is available or not and, if there is a change in such records, we undertake to inform you promptly regarding the availability, in such case also we are not subject to any further liability.

Under no circumstances is the Company liable under civil or criminal law for any damage (positive, special, or consequential, which indicatively and not exclusively, alternatively or/and cumulatively constitutes a loss of profits, data, compensation, etc.) that a user or third party may experience for a reason arising from the operation or not and/or the use of the Website and/or the inability to supply Products and/or the information that is available by such user/third party and/or from any non-permitted interferences of third persons to products and/or information provided by a such third party.

The Company is not liable for negligence, but only for its willful conduct or gross negligence.

The Company is not liable for any direct or indirect, positive or consequential damage of the users-visitor of its Website due to illegitimate actions of third persons (e.g. interception or decoding of passwords and data), the transmission of viruses at the time of using the Website or reproduction (downloading) of items of its content or problems, that possibly arise when using computers (e.g. loss of data, etc.).

The Company is not liable if in case of and for any reason, including the case of negligence, the operation of the Website is suspended or access is difficult or/and impossible or/and, despite the compliance with security measures, “viruses” or other harmful software are detected and transmitted to the terminals of the users/visitors, or if third non-authorized persons intervene by any means to the content and the operation of the Website by disabling the use of the Website or cause problems in its operation or by intercepting information that may relate to the personal data of the user.

Furthermore, the Company is not liable for any access downtime to the Website for reasons that do not come from its sphere of influence, and also for reasons concerning technical or another kind of defect of the network or for reasons of force majeure or accidental events.

Any rights and/or claims you may have from the sale contract are subject to a two-year time limitation, commencing from the delivery date of the product.

  1. Liability of the Website User

You explicitly agree and undertake to use the services, information, and data of the Website according to law and rules of good faith and commercial practices.

You are obliged to not use the Website or the Facebook/Instagram accounts of the Company for sending, posting, sending via e-mail, or transmitting by other means:

  • Of any illegitimate for any reason content, that causes illegitimate offense and damage to the Company or any other third person or violates the confidentiality or the restricted information of any person
  • Of any content, that causes a violation of public morality, social values, underage status, etc.
  • Of any content, for which users have no right of transmitting according to  law or valid contracts,
  • Of any content, that violates any patent, trademark, trade secret, copyright, or other rights of property of third persons by any means,
  • Of any material containing software viruses or any other codes, files, or programs that have been designed for the purpose of downtime, cause of damage, destruction of the operation of any software or computer material, or for: willful or unwilful violation of the applicable law or provisions, harassment of third persons by any means, and also the collection or storage of personal data regarding other users.

Moreover, you are obliged not to use the Website of the Company or its Facebook/Instagram/Tik Tok/Pinterest accounts in order to post content or other means of communication that contains (a) political or other illicit, abusive, illegitimate, inappropriate, untrue, inaccurate, menacing, insulting, vulgar, aggressive, defamatory material or content that urge on actions punishable under criminal law, (b) any type of advertisements, (c) personal data (as Tax Identification Numbers, addresses, dates of birth, telephone numbers, etc.), (d) classified information regarding the Company or its associates, spam, chain letters, fake emails, contests and promotional material, (f) messages that provide unauthorized use of content that is subject to copyright or personal information and (g) information similar or related to the aforementioned.

Furthermore, you explicitly and implicitly agree and accept that all parties, associates, employees, administration, shareholders, and other associates of the Company are not liable by any means for any action of those aforementioned which any registered user may perform.

The Company is not liable for material with features as those aforementioned, which comes from third parties and is displayed on the Website.

Furthermore, you explicitly and implicitly accept and promise that you shall reimburse the Company and its associates and intervene in favor of them for any litigation between it and third parties arising because of the content you might have uploaded, posted, or by other means transferred via the services of the Company and also in case of inaccurate entry of data during your registration or update of your personal data and generally in case of any violation of the aforementioned terms of use.

Any contrary use shall also result, apart from any applicable civil and criminal sanctions, in deletion without any notice of this content and at the same time deletion of the account that violates the present Terms.

  1. Third-party links on the Website

The Website may interact with other websites via links only for the convenience of the users-visitors/registered users. The Company is not liable for any direct or indirect damage to the users/visitors, that may arise from the option to connect with other websites via links or from the use of data and information, that are included in any similar website.

  1. Protection of Personal Data

For details on the personal data processing that we perform through the Website please read our Privacy Policy.

  1. Applicable Law/Jurisdiction

The present Terms are governed by Greek law. In case any of the Terms is deemed as void and/or non-enforceable, even partially for any reason, the remaining terms that are not affected shall continue to apply and shall remain in full force. The Courts of Athens shall be competent to rule on any dispute that may arise in relation to these Terms.

  1. Conflict Resolution/ Agreement on Jurisdiction

In case any conflict arises from the transaction of the user/visitor with the Company and, after the user/visitor has submitted a relevant written request but a settlement between the parties has not taken place, there is a possibility to submit a relevant application to the platform of Online Dispute Resolution (hereafter “ODR”) via the internet, on the website https://ec.europa.eu/consumers/odr/main/?event=main.home2.show, which is directly connected to the competent independent authority “Consumer’s Ombudsman” (http://www.synigoroskatanaloti.gr/). Afterward, the Company receives a summon from the competent authority on the email address mentioned at the beginning of the present terms of use.

It is noted that the aforementioned procedure operates as an extrajudicial settlement process providing the Company or the user with the ability to withdraw from the process at any stage, but before the issuance of the decision, where the Alternative Dispute Resolution body (hereafter “ADR”) drafts a minute of failure and afterward, in case one or both parties wish, a process of dispute resolution before the competent courts follow according to the art. 15 above.

In good faith, the Company recognizes the consulting character of the decisions of the Authority that may review the issue but is not bound to enforce those decisions.

  1. Miscellaneous

The Company is not liable for any breach of the present Terms arising from an event of force majeure, as well as, for any delays caused by events that fall out of its control, such as indicatively extreme weather conditions, earthquakes, floods, fires, emergency situations, disasters, strikes within the Greek Territory or abroad, wars, terrorist actions and in general, any event that does not allow the proper execution of the orders. The Company shall proceed with all necessary actions in order to comply with its obligations within a reasonable period of time.

The Company may enter into agreements for the assignment of its obligations to any appropriate third person.

The non-exercise of the rights of the Company arising from the present Terms shall not be considered as a waiver of those rights.

Browsing, access, and use of the Website and of the relevant services take place exclusively at each visitor’s/user’s own risk. The content of the Website does not constitute and shall not be interpreted in any case as the offer of any advice or incision, direct or indirect, towards the users to perform any action.

Should you wish for any clarification regarding the Company and the Terms of use of the Company, you may contact us either by phone (+30 2106824465 ext. 511) or via e-mail (eshop@apoella.com) by using our contact details mentioned at the beginning of the present Terms.

RIGHT TO WITHDRAW FORM

Complete and return this Form only if you wish to withdraw from the contract.

To:

BY POST:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*).

 

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Ordered on

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Received on

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Order Number **

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Email on Order **

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Name of consumer(s)

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Address of consumer(s)

____________________________________

________________

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Signature of consumer(s) (only if this form is notified on paper)

__________________________________________________________________

Date: ___________________________

(*) Fill in as appropriate 

(**) Helpful if you can provide this, not required