Exchange Policy

You can make an exchange within fourteen (14) calendar days from the date of purchase, free of charge!

If the size/color you want is no longer in-stock, you may return for a refund. 

Return Policy

A return service is offered to our customers which helps confirm the status of your return and track its delivery progress for added security. Please note, for using this service, a fee of €5 will be deducted from your refund. Exchanges are free of charge.

  • Visit www.apoella.com
  • Log in to your account.
  • In case your order has been made through a guest account, you need to sign up with the email address used when the order was made.
  • After tracking your order, you can submit for a return by clicking on the Return Button.
  • After receiving the products and making sure everything is in its original state we will proceed with the Refund.
  • Please note, for using this service, a fee of €5 will be deducted from your refund. Exchanges are free of charge.
  • Please note that the shipping and tax costs for returns is borne by the sender. 

PLEASE NOTE that Refunds are applicable only for e-shop purchases.

Exchange Fee Free of Charge
Return Fee 5€

 


In case of legal and timely withdrawal according to the above: a) the Company will refund the amount of the price you paid for the purchase, minus the return fee, without unjustified delay, within fourteen (14) calendar days from the date of your request according to the abovementioned. The refund will be made by bank transfer to your debit/credit card used for your purchase. b) you will return the product to the Company (at the address mentioned at the beginning of these terms) in its initial and excellent condition, repackaged in the special package in which you received it, with all the labels and the relevant accompanying documents. The return of the product must be done without unjustified delay and in any case within fourteen (14) calendar days from the day of sending the withdrawal request to the Company. You will be charged the cost of returning the product through a courier company of your choice (we recommend DHL Courier & ACS Courier), in accordance with applicable law. It should be noted that the Company, at its discretion, may withhold the refund of the price until it receives the product returned.

This also includes all packaging, accessories and authenticity cards/dust bags. The Vendor reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or as an alternative, may reduce the amount of any applicable refund or exchange accordingly

For example, the Company may make a reduction in the following circumstances:

  • the product(s) have been used, worn, damaged or washed;
  • the designer tag and/or protective seal attached to the product(s) have been tampered with, removed or not returned. Please note that the APOELLA tag constitutes an integral part of each product; and/or
  • you have not returned any packaging which is considered an integral part of a product (such as the dust bag).

You will be informed if the Company proposes to reduce your refund for this reason. In this instance, you may (as an alternative to the Company providing you with a reduced refund) choose to have the products sent back to you at your own expense. 

LATE RETURNS

Your return should be sent back to us within 14 days. Returns received outside of this timeframe will only be accepted at our discretion.

SHOES

All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

SWIMWEAR

Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are marked and will be sent back to the customer.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it.

If the cause for your return is due to a corporate error, we will cover the cost of returning the product, provided that the return is conducted through our courier service (ACS Courier).

If you choose another transport company, we cannot guarantee the delivery timings of the things you return to us. We will not be able to pick up your return if you send it via mail. We will handle your request as soon as we get the merchandise and will notify you by e-mail on how to do so. 

COLORS

We make every effort to display the colors of our products as accurately as possible. However, as computer monitors, tablets and mobile devices may vary, we can’t guarantee that your screen's display of a color will be completely accurate.

REPEAT RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

To provide you with the best service possible, APOELLA allows you to send any concerns online to eshop@apoella.com