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Shipping & Delivery

All orders are subject to acceptance and availability, and products in your Shopping Cart are not reserved and may be purchased by other customers. 

As a retail customer, you must first select the product(s) you wish to purchase and add them to your Shopping Cart. 

Once your product/s selection is complete, you will be instantly transferred to the “Checkout” page, where the total purchase price of your order will be calculated. 

The shipment of products is made by a courier service APOELLA has chosen (DHL Courier & ACS Courier), ensuring advantageous rates and safe transportation of all goods. 

Most orders will ship out within  three to five working days from the moment the order takes place. Deliveries are made within hours 9:00 to 17:00 by the respective courier company to the address referred to on the order form, with chances of prolongation depending on the customs formalities of each country.

Greece	Deliveries should be expected within  2 to 10 working days.
European Union / UK	Deliveries should be expected within  5 to 15 working days.
U.S.A.	Deliveries should be expected within 5 to 15 working days.

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APOELLA is not liable for delays and/or failures to deliver caused by third parties, force majeure, or unforeseeable events. 

However, in case of force majeure or an impediment that cannot be overcome and prevents the timely delivery of items, we will notify you through e-mail so that you may indicate whether you still want us to complete your purchase under the current circumstances. 

 

Refund policy

Right of unjustified withdrawal 

Within fourteen (14) days from the day the Product was received by you or by a third person indicated and authorized by you, you have the right to withdraw from the sale contract, for any reason (“unjustified withdrawal”). In case an order consists of several pieces delivered to you in parts according to your choice, the above period of unjustified withdrawal begins from the day you received the last piece of the above order.

In case of withdrawal, you must inform the Company regarding the withdrawal decision with a relevant explicit statement, stating the details of the order or invoice (Number, date, name) description of the Product, and your contact details. Unjustified withdrawal from orders made from the website of the Company can take place in the following way: 

• Visit www.apoella.com
• Log in to your account.
• In case your order has been made through a guest account, you need to sign up with the email address used when the order was made.
• After tracking your order, you can submit for a return by clicking on the Return Button.
• After receiving the products and making sure everything is in its original state we will proceed with the Refund.
• Please note, for using this service, a fee of €5 will be deducted from your refund. Exchanges are free of charge. This applies only to orders returning from countries that do not require Customs Clearance.
• Please note that the shipping and tax costs for returns are borne by the sender. 
• For returns from countries such as the UK, USA, Switzerland etc., customers are responsible for covering tax costs. When returning, they must ALWAYS choose DDP (Delivered Duty Paid), which means that along with the shipping cost, duties and other management fees are prepaid.
  
• If DDP is not selected, the company will deduct the tax and service costs that might occur from the refund.
• PLEASE NOTE that Refunds are applicable only for e-shop purchases.

In any case, the Company must be informed of your intention to annul your order without justification within the deadline, of fourteen (14) calendar days. In case of out-of-withdrawal after such period, i.e. annulment which is notified to the Company after the 14^th calendar day from the receipt of the product (or the last piece of an order consisting of several products), you will be deprived of this right and the Company will be entitled to refuse the refund according to the provisions of the legislation.

In case of legal and timely withdrawal according to the above: a) the Company will refund the amount of the price you paid for the purchase, minus the return fee, without unjustified delay, within fourteen (14) calendar days from the date of your request according to the abovementioned. The refund will be made by bank transfer to your debit/credit card used for your purchase. b) you will return the product to the Company (at the address mentioned at the beginning of these terms) in its initial and excellent condition, repackaged in the special package in which you received it, with all the labels and the relevant accompanying documents. The return of the product must be done without unjustified delay and in any case within fourteen (14) calendar days from the day of sending the withdrawal request to the Company. You will be charged the cost of returning the product through a courier company of your choice (we recommend DHL Courier & ACS Courier), in accordance with applicable law. It should be noted that the Company, at its discretion, may withhold the refund of the price until it receives the product returned.

You explicitly and unconditionally agree that you will be liable for any reduction of the product's value if this is used differently than its nature, characteristics, and function when testing it, as provided by law.

In case the Products are returned destroyed or incomplete, the Company is entitled to request compensation from you, the amount of which will be determined with regards to the condition of the products, and to proceed unilaterally and without notice to total or partial offset of its claim. The above right of withdrawal does not apply to cases where the products were made according to your special order and according to the specifications of the user/ member or are clearly personalized and to products sealed which are not suitable for return, for reasons of health protection or for hygiene reasons and to products unsealed after the delivery. In any case, each such non-returned product will have a relevant indication when uploaded on the Website, through which the user/ Member will be in advance informed that these products cannot be returned.

 

Your return should be sent back to us within 14 days. Returns received outside of this timeframe will only be accepted at our discretion.

All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are marked and will be sent back to the customer.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

We make every effort to display the colors of our products as accurately as possible. However, as computer monitors, tablets and mobile devices may vary, we can’t guarantee that your screen's display of a color will be completely accurate.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

To provide you with the best service possible, APOELLA allows you to send any concerns online to eshop@apoella.com